Frequently Asked Questions
Where are you based?
RH Gifts is a family run small online business based in Bishopstoke, Hampshire UK.
Do you have a shop that I can visit?
Unfortunately not. RH Gifts is an online only business, however local collection from our address in Bishopstoke is welcomed by appointment. Simply select "pick up" when you have finished adding your products.
Which payment methods do you accept?
RH Gifts accepts payment via Paypal , Google Pay, Apple Pay or any credit/debit card. Unfortunately we are unable to accept cash, cheques or bank transfers.
Do you offer free shipping?
Unfortunately we don't offer free shipping. Most companies increase the item price to cover free shipping, resulting in items being over priced and the customer unknowingly still paying for the shipping costs. In order to keep our prices as low as possible, we are transparent in stating the shipping costs for all orders. The full shipping cost for ANY order is £3.99.
Do you use eco-friendly packaging?
Caring for the environment is high up on RH Gifts list! All boxes used to deliver your items to you are recyclable or are recycled. Packaging within the delivery will be packaging that has been repurposed and re-used. We encourage you to re-use any packaging materials that cannot be easily recycled. You may find that the box used to send your order to you, may have another company's name printed on it. This is due to repurposing that particular box.
When will I receive my order?
You can find our estimated dispatch time at the top of our home page. We aim to dispatch all orders within 2 to 3 working days of receiving the completed order. Many orders are dispatched sooner. Orders under 2kg are dispatched via Royal Mail, any orders over this weight will be sent via courier with complete tracking details. Bespoke personalised orders will take a little longer.
When can I collect my order?
You can collect by appointment on most days unless otherwise stated when you place the order. As soon as your order has been received, you will be contacted to arrange a date and time that is convenient for you. Please ensure that customerservices@rustichandmadesgifts.com is added to your contact list. Please check your junk folder if you do not receive any contact from us.
I have not received my order, what should I do?
Once your order is shipped to you, you will receive a notification via email/text with a tracking number. This number can used either for tracking Royal Mail parcels via their website or UPS parcels via their website.
My order has arrived damaged, what do I do?
Whilst every care is taken when packing and shipping your order, please contact us if anything in your order is damaged. Please send photographs of the damaged item, the packaging and your order number (this can be found at the top of your packing invoice) to customerservices@rustichandmadesgifts.com. Reports of damaged items should be reported within 48 hours of receipt of delivery. Once the photographs have been received in the given time, you will be given the option of receiving an immediate refund or a replacement.
I have not received any emails from you.
Please check your junk folder. Unfortunately, we have no control over whether your email provider considers our communications as junk! The easiest way to ensure that you continue to receive emails from us, is to add customerservices@rustichandmadesgifts.com to your contact list.
How can I unsubscribe from your emails?
We are sorry to see you go, however, if you no longer wish to receive updates, special offers and discount codes, simply scroll to the bottom of your email and click on the "unsubscribe" text.
RH Gifts is a family run small online business based in Bishopstoke, Hampshire UK.
Do you have a shop that I can visit?
Unfortunately not. RH Gifts is an online only business, however local collection from our address in Bishopstoke is welcomed by appointment. Simply select "pick up" when you have finished adding your products.
Which payment methods do you accept?
RH Gifts accepts payment via Paypal , Google Pay, Apple Pay or any credit/debit card. Unfortunately we are unable to accept cash, cheques or bank transfers.
Do you offer free shipping?
Unfortunately we don't offer free shipping. Most companies increase the item price to cover free shipping, resulting in items being over priced and the customer unknowingly still paying for the shipping costs. In order to keep our prices as low as possible, we are transparent in stating the shipping costs for all orders. The full shipping cost for ANY order is £3.99.
Do you use eco-friendly packaging?
Caring for the environment is high up on RH Gifts list! All boxes used to deliver your items to you are recyclable or are recycled. Packaging within the delivery will be packaging that has been repurposed and re-used. We encourage you to re-use any packaging materials that cannot be easily recycled. You may find that the box used to send your order to you, may have another company's name printed on it. This is due to repurposing that particular box.
When will I receive my order?
You can find our estimated dispatch time at the top of our home page. We aim to dispatch all orders within 2 to 3 working days of receiving the completed order. Many orders are dispatched sooner. Orders under 2kg are dispatched via Royal Mail, any orders over this weight will be sent via courier with complete tracking details. Bespoke personalised orders will take a little longer.
When can I collect my order?
You can collect by appointment on most days unless otherwise stated when you place the order. As soon as your order has been received, you will be contacted to arrange a date and time that is convenient for you. Please ensure that customerservices@rustichandmadesgifts.com is added to your contact list. Please check your junk folder if you do not receive any contact from us.
I have not received my order, what should I do?
Once your order is shipped to you, you will receive a notification via email/text with a tracking number. This number can used either for tracking Royal Mail parcels via their website or UPS parcels via their website.
My order has arrived damaged, what do I do?
Whilst every care is taken when packing and shipping your order, please contact us if anything in your order is damaged. Please send photographs of the damaged item, the packaging and your order number (this can be found at the top of your packing invoice) to customerservices@rustichandmadesgifts.com. Reports of damaged items should be reported within 48 hours of receipt of delivery. Once the photographs have been received in the given time, you will be given the option of receiving an immediate refund or a replacement.
I have not received any emails from you.
Please check your junk folder. Unfortunately, we have no control over whether your email provider considers our communications as junk! The easiest way to ensure that you continue to receive emails from us, is to add customerservices@rustichandmadesgifts.com to your contact list.
How can I unsubscribe from your emails?
We are sorry to see you go, however, if you no longer wish to receive updates, special offers and discount codes, simply scroll to the bottom of your email and click on the "unsubscribe" text.